Due to Patient Access updating it's website, some patients are having difficulties logging into their account. Patient Access are looking into this issue. This is a nationwide problem.
Patient Access are advising when you first access the new website via the email/message they have sent, ensure you use your USER ID not your email address.
If your have forgotten your user ID or password click the appropriate link and a reminder test or email will be sent to you. If you are still not able to access the website please try again in a few hours.
We apologise for any inconvenience this may cause, but we are in constant contact with Patient Access trying to solve this problem.
For further information please click on the link below:
New Patient Access FAQs.pdf
Welcome to Burnham Health Centre
The Practice will be CLOSED for staff training on Thursday 21st June 2018 from 12.30pm
A selection of appointments are released via Patient Access at 7:30 in the morning so that patients have an opportunity to book them online and then arrive at the surgery in time for them, the remainder are released at 08:00 to be booked on the telephone or via our reception team. This is true for both morning and afternoon appointments. Once all the appointments for the day have been booked, the duty doctor will only see or speak to those that they consider to be emergencies.
When you call you will be offered a choice between a telephone consultation and a face-to-face consultation. Many problems can be dealt with over the phone and do not require a face-to-face consultation with a doctor. If your problem is one of these, please opt for a telephone consultation and leave the face-to-face consultations for those times when you feel you need to see a doctor in person.
Acute Care Clinics
The Health Centre offers a morning Acute Care Clinic appointments for those with a single acute problem (earache, colds, sore throat, conjunctivitis etc). These are for “On the day” problems and not for complicated problems or follow–ups.
If you request one of these appointments but your problem is inappropriate, you may be asked to re-book.
A number of appointments are available to be booked up to 2 weeks in advance. These are mainly for follow-ups when the doctor has asked you to return so that you can be seen. Not all follow-ups need a face-to-face appointment; many of them can be dealt with over the phone. Please check with your doctor when they ask you to book a follow-up. These appointments will also be available for those with a non-acute problem such as medication reviews and chronic disease reviews. Pre-bookable appointments are available online via Patient Access and are normally bookable up to 2 weeks in advance of the appointment date.
Walk In Appointments
Our aim is to reduce the number of walk in appointments. This is not because we don’t want to see you, but a reduction in the number of people that the doctors have to see face-to-face will result in an increase in the amount of time they have available for telephone consultations and therefore an increase in the number of people they can assist on a day-to-day basis. It also allows them more time with the patients with serious health issues who need to see them face-to-face.
Please remember that we are unable to take repeat prescription requests over the telephone. This is for medico-legal reasons. You can order repeat prescriptions at the front desk, by fax, by ticking the items that you want on the right hand side of your current script and posting it in either the internal or external mail boxes at the practice or via Patient Access. It is a not a good use of a doctors time if you book an appointment just to get a repeat prescription as there are a number of other ways of obtaining one as outlined above.
Repeat prescription pick up schedule.pdf
As part of our approach, Burnham Health Centre also offers the possibility of booking future appointments and on the day appointments online along with the management of your repeat medication. To be able to use this system you will need to be registered with Patient Access. You can do this either online by Clicking on this link or by asking to register at reception where you will receive a document with all your login details on it. To have your account activated you will have to present at reception with at least one form of photo ID. Due to patient confidentiality rules within the health service we are unable to register anyone for Patient Access without Photo ID. More information about Patient Access and how to sign up for it is available on the Patient Access page of this website.
Please note when updating your Clinical Record we can not accept change of address via this website. You will have to visit the practice with proof of your new address.
(Site updated 14/06/2018)